Terms of Service

These customer terms form a binding contract between Real Talk AI AB and the customer.

Definition of “Customer”

“Customer” denotes the organization you are representing in the contract agreement. If the organization is created by an individual not officially linked to an organization, then the “Customer” is that individual. The organization owner can be identified in the organization settings.

Our obligations

Real Talk will make the ordered Services available to the customer from the Start Date in accordance with the agreement and ensure that the services comply with applicable laws and regulations (as long as the Services are used according to the Agreement and Real Talk’s instructions from time to time).

Real Talk reserves the right to independently decide to change the Services at any time, as long as the functionality of the Services is not materially impaired or such change is not otherwise reasonably detrimental to the customer.

Real Talk reserves all rights and ownership to the provided services, including all associated intellectual property rights. Real Talk owns all rights, including intellectual property rights, to the Services and all their components, as well as all results generated from Real Talk’s performance and provision of the Services.

Customer’s obligations

The Customer shall be responsible for maintaining the confidentiality and security of all login credentials, including usernames and passwords, associated with administrator accounts and the accounts of authorized users. We disclaim any and all liability for damages, losses, or other liabilities incurred by the Customer, authorized users, or any third parties arising from the failure of the Customer or its authorized userss to keep such credentials confidential, or from the unauthorized access and use of the Services by a third party utilizing correctly provided login information.


Payment

The customer will pay for the services according to the terms agreed on separately between the customer and Real Talk.

If payments are not provided on time, Real Talk will charge fees for payment reminders and debt collection. Real Talk can halt the customers’ access to Real Talks services if the invoices are not paid in time.

Support

Real Talk offers remote support via phone and email at support@realtalk.ml. Real Talk will provide all support with competence and care, in a professional manner, and in accordance with the methods and standards typically used by Real Talk. Real Talk will take reasonable measures to ensure the Services are available and functioning. However, occasional technical difficulties or maintenance may result in temporary service disruptions.


Product updates

Real Talk reserves the right to, at any time, modify or discontinue features and content of the delivered service, temporarily or permanently, without liability to the customer. For the avoidance of doubt, the occurrence of such disruptions, modifications, or discontinuations will never be considered a breach of Real Talk’s obligations to the Customer under the agreement.

Warranty & Liability

Except in cases of gross negligence or wilful misconduct, neither party’s total liability in connection with this Agreement will exceed the cost of the Customer’s current subscription.

Neither party will be responsible for indirect or consequential damages arising from this Agreement, including loss of profit, goodwill, data, or business reputation.

Real Talk provides the Site and Services “as is,” with no warranties or conditions of any kind.

The performance of Real Talk’s Services depends on the Customer’s internet connection, hardware, and network. Real Talk cannot guarantee uninterrupted, secure, or error-free operation of the Site.

Confidentiality

The customer will implement at least reasonable precautions to prevent unauthorized disclosure or use of confidential information. Access will be restricted to employees, affiliates, and contractors who need to know the information for purposes related to the contract.

The customer will not use or disclose any confidential information of the disclosing party for purposes outside the contract’s scope. However, nothing in this clause will prevent either party from sharing confidential information with their financial and legal advisors, as long as those advisors are subject to confidentiality obligations that are at least as stringent as those outlined in the contract.

Privacy Policy

Please review our Privacy Policy (Personuppgiftspolicy in Swedish) for more information on how we collect and use data relating to the use and performance of our websites and products.

Publicity

The Customer hereby grants us the right to use the Customer’s company name and logo for marketing and promotional purposes on our website and in communications with existing or potential customers, in accordance with the Customer’s standard trademark usage guidelines as provided to us from time to time. Should the Customer prefer not to be used as a reference, the Customer may notify us by sending an email to its contact person at Real Talk, and we will honor this request.

Force Majeure

In the event of occurrences beyond the reasonable control of a party, including but not limited to denial-of-service attacks, failures by third-party hosting or utility providers, strikes, shortages, riots, fires, acts of God, war, terrorism, or governmental actions, neither the Customer nor we shall be held liable for any failure or delay in the performance of their respective obligations under this Agreement.

Applicable law

This agreement shall be governed by the laws of Sweden.