Terms of Service

Latest updated 20 February 2026

These Customer terms (the “Terms”) together with the order form, and the Data Processing Agreement (“DPA”) form a binding contract (the “Agreement”) between Real Talk AI AB (“Real Talk”) and the Customer. Real Talk and the Customer are hereinafter each referred to as a “Party” and together the “Parties”. 

Definitions

“AI” means artificial intelligence. 

“Customer” means the organization you are representing in the contract agreement. The organization owner can be identified in the organization settings.

“Customer Data” means data or material uploaded by Customer to Real Talk’s platform or otherwise shared by the Customer to Real Talk for the purpose of using the Services. “Services” means the provision of Real Talk’s AI support and services within the platform as well as any associated services Real Talk provides the Customer with as specified in the order form. 

“Start Date” means the day the Agreement is entered into, as specified in the order form. 

“Output” means any results, responses, or outputs, derived from the Customer Data and generated by the Services. 

The Services

Real Talk will make the ordered Services available to the Customer from the Start Date in accordance with the Agreement and ensure that the Services comply with applicable laws and regulations (as long as the Services are used according to the Agreement and Real Talk’s instructions from time to time). 

Real Talk reserves the right to independently decide to change the Services at any time, as long as the functionality of the Services is not materially impaired or such change is not otherwise reasonably detrimental to the Customer. Real Talk may however make such detrimental changes to the Services without the Customer’s consent if such changes are necessary to implement immediately because of mandatory law, ordinance or government decision.  


Customer’s obligations

The Customer agrees to only use the Services in accordance with this Agreement and instructions provided by Real Talk from time to time. The Customer shall be responsible for maintaining the confidentiality and security of all login credentials, including usernames and passwords, associated with administrator accounts and the accounts of authorized users. The Customer is also responsible for implementing updates, patches, or new versions of the Services as made reasonably available by Real Talk. Real Talk is not liable for any damages, losses, or other liabilities incurred by the Customer, its authorized users, or any third parties arising from the failure of the Customer or its authorized users to comply with this clause. 

The Customer understands that the Services may only be used for its own business purposes as specified in this Agreement. The Customer is liable for and undertakes to indemnify Real Talk from and against all costs, expenses, damages and losses, including any interest, fines, legal and other professional fees and expenses awarded against, incurred or paid by Real Talk as a result of or in connection with any breach of the Customer’s undertakings under this Agreement related to Customer Data or the Customer’s wrongful use of the Services. 


Price and payment

The Customer will pay for the Services according to the terms agreed on separately between the Customer and Real Talk. 

The Customer will pay the invoices no later than 30 days after the date of the invoice. All prices are stated in SEK and exclusive of VAT. If payments are not provided on time, Real Talk will charge fees for payment reminders and debt collection. Further, the Customer shall pay interest on the outstanding amount, which will be calculated in accordance with the Swedish Interest Act (Sw. Räntelag (1975:635)). Real Talk reserves the right to restrict the Customer’s access to Real Talks services if the invoices are not paid in time.

The prices are subject to annual indexation of 3% per annum. Furthermore, Real Talk reserves the right to change the prices set out in the Agreement with 30 days’ notice. If the price change is major and Customer objects to such change, Customer may terminate the Agreement by written notice, effective 30 days from receipt of such notice. 


Support 

Real Talk offers remote support via phone and email at support@realtalk.ml. Real Talk will provide all support with competence and care, in a professional manner, and in accordance with the methods and standards typically used by Real Talk. 

Real Talk employs 24/7 system monitoring, automated failover systems, and geographically distributed data centers to ensure service continuity even during unexpected incidents.

Real Talk commits to responding to critical support tickets (e.g., service outages) within 1 hour during normal office hours (typically 9:00-17:00, Monday to Friday, excluding public holidays) and resolving these issues within 4 hours. Non-critical issues will be addressed within 1 business day.


Product updates

Real Talk reserves the right to, at any time, modify or discontinue features and content of the delivered Services, temporarily or permanently, without liability to the Customer. For the avoidance of doubt, the occurrence of such disruptions, modifications, or discontinuations will never be considered a breach of Real Talk’s obligations to the Customer under the Agreement.


Intellectual Property

Real Talk reserves all rights and ownership to the Services, including all associated intellectual property rights. Real Talk owns all rights, including intellectual property rights, to the Services and all their components including the technical solution and any content therein provided by Real Talk, as well as all results generated from Real Talk’s performance and provision of the Services.

The Customer may not copy, modify, reproduce, change, or create adaptations of the Services, tools or other material belonging to the Services, nor transfer or grant the right to such material to others, unless approved in writing by Real Talk. Real Talk hereby grants to the Customer, subject to the Customer’s timely payments of the applicable fees under this Agreement and the Customer’s continuous compliance with all the terms of this Agreement, a limited, non-exclusive, non-transferable and non-sublicensable right to use the Services in the Customer’s business operations. The limited license is valid until the Agreement expires, unless otherwise agreed upon in writing. 


Customer Data 

The Customer is the holder of all rights pertaining to the Customer Data, including any Output generated through the Services. Real Talk is allowed to use the Customer Data, including sharing with authorized subcontractors, to fulfil its obligations under the Agreement and to improve and develop the Services. 

The Customer is solely responsible for Customer Data. The Customer is liable for ensuring that Customer Material complies with all applicable laws, guidelines and recommendations for the Services, and information in writing regarding the use of the Services.

Indemnification for infringement

Real Talk shall indemnify and hold harmless Customer against any and all liabilities, damages, costs and expenses (including legal fees and expenses) finally incurred by Customer as a result of a claim, brought by a third party, that the Services infringes such third party’s intellectual property rights. The indemnification obligation is subject to that: (i) Customer promptly notifies Real Talk of the claim; (ii) Real Talk is entitled to take full control of the defence and/or settlement of the claim; and (iii) Customer provide all such information and assistance that is reasonably requested by Real Talk for the defence of the claim.  

Notwithstanding the above, Real Talk shall not have any liability for an infringement if the infringement results from Customer’s use of the Services in breach of the Agreement or Customer’s use and/or combination of the Services with any third party hardware, software or services (if the infringement would have been avoided save for such use and/or combination.

In case the Services, or any part thereof is held to, or is likely to be held to constitute an infringement of a third party’s intellectual property rights, Real Talk shall, at its sole discretion: (i) procure for Customer the right to continue to use the Services on the terms and conditions set out herein; or (ii) modify or replace the infringing portion(s) of the Services so that the Services becomes non-infringing; or (iii) terminate this Agreement upon written notice and refund and prepaid fees for the Services.

This Section constitutes Real Talk’s entire liability and Customer’s exclusive remedies for infringement of any third party’s intellectual property rights.

Warranty & Liability

Except in cases of gross negligence or wilful misconduct, neither Party’s total liability in connection with this Agreement for each subscription term of the Agreement will exceed the  Customer’s total cost for the current subscription.

Neither Party will be responsible for indirect or consequential damages arising from this Agreement, including loss of profit, goodwill, data, or business reputation, unless in cases of gross negligence or wilful misconduct.

The Customer understands that the Output generated through the Services is automatically generated, and similar or identical output may be generated for other customers of Real Talk. To the fullest extent permitted by applicable law, Real Talk provides the Services “as is”, and “as available”, with no warranties or conditions of any kind. The Customer acknowledges that the Services may generate Output that is incomplete, inaccurate, misleading, or otherwise unsuitable for the Customer’s intended purpose. The Customer is solely responsible for reviewing and validating any Output prior to relying on or using it in any operational, legal, commercial, or compliance-related context.

The performance of Real Talk’s Services depends on the Customer’s internet connection, hardware, and network. Real Talk cannot guarantee uninterrupted, secure, or error-free operation of the Services.


Confidentiality

Any technical, commercial or other information of a confidential nature disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”) shall be treated as strictly confidential and the Receiving Party shall use such information solely for its activities pursuant to the Agreement. The Receiving Party shall not during the term of the Agreement or thereafter without prior written consent from the Disclosing Party pass it on to any person or party, except to those of the Receiving Party’s to employees, affiliates, and contractors who need to know the information for purposes related to the Agreement. 

The Receiving Party will not use or disclose any confidential information of the Disclosing Party for purposes outside the Agreement’s scope. However, nothing in this clause will prevent either Party from sharing confidential information with their financial and legal advisors, as long as those advisors are subject to confidentiality obligations that are at least as stringent as those outlined in the contract. 

The confidentiality obligations set out above does not apply to confidential information which:

  1. the Receiving Party can establish has become publicly available prior to the initiation of the Service, which become publicly available without any breach of this Agreement or due to a lawful governmental act, which is independently created or which are in the public domain;

  2. was known by the Receiving Party prior to the disclosure thereof by the Disclosing Party;

  3. properly comes into the possession of the Receiving Party from a third party which is not under any obligation to maintain the confidentiality; or

  4. the Receiving Party is obligated to disclose pursuant to a judicial or other government order, provided that the Receiving Party shall provide the Disclosing Party prompt notice prior to any disclosure so that the Disclosing Party may seek other legal remedies to maintain the confidentiality of the confidential information.

The Parties’ obligations of confidentiality shall survive termination of the Agreement for a period of five (5) years thereafter (except with respect to any trade secrets where such obligations shall be perpetual).


Privacy 

The DPA governs the processing of personal data carried out by Real Talk on behalf of Customer in connection with Customer’s use of the Services.

Please review our Privacy Notice (Information om personuppgifter in Swedish) for more information on how we collect and use data relating to the use and performance of our websites and products.


Publicity

The Customer hereby grants Real Talk the right to use the Customer’s company name and logo for marketing and promotional purposes on Real Talk’s website and in communications with existing or potential customers, in accordance with the Customer’s standard trademark usage guidelines as provided by Customer from time to time. Should the Customer prefer not to be used as a reference, the Customer may notify Real Talk by sending an email to its contact person at Real Talk.


Term and Termination 

This Agreement enters into force on the Start Date and remains in force during the subscription period stipulated in the order form (the “Initial Term”). Upon expiration of the Initial Term, the Agreement will automatically renew for successive periods of the same duration as the Initial Term (each a “Renewal Term”), unless notice of termination is given by either Party at least three (3) months before the Initial Term or Renewal Term as applicable.  

Each Party has the right, in whole or in part, to terminate the Agreement with immediate effect if the other Party materially breaches the Agreement, cancels its payments under the Agreement, enter into liquidation, either voluntary or compulsory, or become insolvent. 

Real Talk will delete all Customer Data no later than sixty (60) days following the termination of the Agreement, unless otherwise agreed in writing between the Parties. 


Force Majeure

In the event of occurrences beyond the reasonable control of a party, including but not limited to denial-of-service attacks, failures by third-party hosting or utility providers, strikes, shortages, riots, fires, acts of God, war, terrorism, or governmental actions, neither the Customer nor Real Talk shall be held liable for any failure or delay in the performance of their respective obligations under this Agreement.

A Party shall notify the other Party in the event of a risk that an obligation cannot be performed or will be delayed due to a force majeure event. 

If a force majeure event continues for a period of six consecutive months, either Party shall be entitled to terminate this Agreement by giving 30 days' written notice to the other Party. If at the expiry of the notice period the force majeure event continues, the Agreement shall terminate. Such termination shall be without prejudice to the rights of the Parties in respect of any breach of this Agreement occurring prior to such termination. Upon termination, the Parties shall be released from further performance of the Agreement.

Miscellaneous 

The Parties understand and confirm that the Agreement constitutes the whole agreement between the Parties relating to the subject matter hereof and supersedes all prior agreements, arrangements, communications or warranties, whether oral or written, by any representative of either of the Parties.

The Customer may not transfer the Agreement, or its rights and obligations under the Agreement, to any third party, without the Real Talk’s consent. 

Real Talk is allowed, without the Customer's consent, to transfer all or part of the Agreement, or its rights and obligations under the Agreement, to companies within the same corporate group as Real Talk. 

Real Talk reserves the right to modify or update these Terms at any time, at its sole discretion. Any changes will be posted on Real Talk’s website, and the updated Terms will indicate the date of the latest revision. The updated Terms will become applicable 20 days from the day they are published on Real Talk’s website. Real Talk will use reasonable efforts to notify users of any material changes to the Terms via email. 

Applicable law and jurisdiction

This Agreement shall be governed by the substantive laws of Sweden. Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by the courts of Sweden. The Disctrict Court of Stockholm (Sw. Stockholms tingsrätt) shall be the court of first instance.